TATRA BANKA BY PHONE

Modern and secure approach to Tatra banka services by phone. Every day non-stop 24 hours whole year round.
Call:
02/6866 1000
02/5919 1000
0903/903 902 (T-Mobile)
0906/011 000 (Orange)
0850/111 100 (for no-Bratislava clients)

What is the Tatra banka DIALOG?
It is a quick and comfortable way of how to actively manage your account or to obtain complex information on Tatra banka products and banking services. It is actually a bank by phone - it will enable you to manage the money on your account without personal visit to your branch.

How to use this service?
When you call us, your call will be routed to DIALOG. The operator will ask you to provide the number of your security card (GRID card) and the secret password which is known only to you and your bank. In performing operations, you will be required to provide the random chosen code which is in your GRID card.

The GRID card is a card of the same size as the normal payment cards and you can freely carry it in your wallet. If lost, it cannot be used without the secret password - it does not contain any data which might identify you or your accounts by unauthorized persons.

Use the DIALOG together with the b-mail service and after completion of each bank operation, you will receive a confirmation in the form of SMS message to your mobile phone.

What does the DIALOG service offer?
...in respect of current accounts...

• inbank payment orders in EUR and foreign currency
• interbank payment orders within the EUR currency
• placing / change / cancellation of a standing order
• information on the balance and movements on your current account and savings account
• information on existing products to your current account
• issuing a bank statement upon request and sending it by mail
• issuing a confirmation on payment and sending it by mail or telefax

...in respect of electronic services...

• subscription/ change / termination of client´s access, phone number, e-mail address, and criteria for the b-mail service
• subscription/ change / termination of the application for the Mobil banking service
• subscription/ change / termination of the service named Everyday Mailing of Balance on Account to E-mail Address
• cancellation of your GRID card
• change of the password to your GRID card
• issuance of a new SecurID card
• cancellation of your SecurID card
• replacement of your SecurID card in the event of incorrect use
• filing the Application for clearance of the PIN-code to your SecurID card
• termination of your access to the Internet banking service
• re-subscription of your access to the Internet banking service due to incorrect subscription data
• providing information to the i:key, i:deposit services
• notice on non-realised payments sent in the form of SMS

...in respect of payment cards...

• cancellation of all payment cards issued by Tatra banka and the following companies: VISA, MasterCard International, Home Credit Slovakia, Metro company
• execution of Application for issuance of the VISA virtual credit card and VISA credit card
• execution of Application for issuance of a replacement payment card - all cash cards, except for the cards: YES and cards issued by the commercial Bank
• change of daily limit of drawdown / monthly credit line - all payment cards
• printing the existing or new PIN-code to the cash card - all payment cards issued by Tatra banka and Metro
• contracting / change / cancellation of the insurance policy to your payment card - all cash cards issued by Tatra banka
• issuance of a replacement statement to the VISA credit payment cards
• cancellation of your payment card as of the date of expiry, reported at least 2 months prior to the expiry of the card - all payment cards issued by Tatra banka
• contracting the service named "Information on Balance on the Client´s Account via Automatic Teller Machine" - VISA Electron and MasterCard only

...in respect of credits and loans...

• information on credit products provided by Tatra banka: permitted overdraft, hypothecary loan, no-purpose consumer loans, branch loans, loans for small and medium entrepreneurs, loans for medium and large firms
• provision of information on drawdown of funds for small and medium entrepreneurs - directly from Tatra banka or from the European Union´s structural funds
• provision of information on financing agricultural entities

...in respect of the official exchange list...

• information on Tatra banka and National Bank of Slovakia official exchange lists
• information on Tatra banka interest rates

...in respect of subsidiaries...

• information on the subsidiary named DDS Tatra banky
• information on prices of the unit funds of Tatra Asset Management
• information on the subsidiary named Tatra Leasing

...other information...

• other general information in the scope of the www site
• notification of cash withdrawal from your account (minimum 2 business days in advance)
• receipt of complaints (other than complaints performed by a payment card)

What are the limits for payments via the DIALOG service?

The amounts of transfer orders between accounts in respect of one clients code are not limited.