Client advice: What to do in the event of suspicious e-mail communication

| 17.01.2019

In recent days, Tatra banka has recorded an increased number of suspicious e-mail communications aimed to obtain sensitive client data. This fraudulent action is called phishing.

A fraudulent e-mail gives the impression that it was sent by Tatra banka or its subsidiary. It contains a link to a suspicious website and under various pretexts such as online banking update or security issues asks clients to enter their login details for Internet banking and payment card details.

Please, note: Tatra banka has never asked its clients to verify their personal and banking details in this way.

This concerns both e-mail and telephone communications. We recommend neither responding to such an e-mail nor clicking on its attachments or links. Staff responsible for security have been actively addressing the situation.

If clients have already entered their current details on a fraudulent website, we recommend that the immediately contact the call center and request the blocking of their PID and payment cards.

What is phishing?

Phishing is a fraudulent e-mail. It is sent by an unknown fraudster who attempts to elicit sensitive information from the e-mail recipient in order to log in to Internet banking (name, surname, date of birth, password, etc.). Some cases include requests for payment card details and other information that can be misused.

Suspicious characteristics:

  • The sender’s address is not the standard bank address;
  • The e-mail contains grammatical errors and complicated language;
  • It contains an unknown name of the sender.

An e-mail is characterized by its urgency and usually links to a website that is very similar to the bank's official website. However, after loading, the website does not contain the security features:

How do addresses that send phishing e-mails look?

E-mails are sent from a number of e-mail addresses, the sender's address looks suspicious. An example of a sender: ”From: Tatra Banka <eshop@appcube.sk“.

Actual example:

Phising email example

How can a client be protected?

Clients are fully responsible for the protection of their end devices used to access Internet banking. We recommend that clients:

  • only work with their secured PC,
  • regularly update antivirus software,
  • only access secure websites,
  • do not download suspicious programs,
  • do not engage in spams and other chain e-mails,
  • only log in to Internet banking on the bank's official website,
  • do not disclose their personal details.

Clients can also find further information on how to protect their data on Internet bankingTB website: https://moja.tatrabanka.sk/ under the Safety tab.

Media contact:
Zuzana Žiaranová, Spokesperson
zuzana_ziaranova@tatrabanka.sk, 02/5919 1557, 0903 641 846

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Mesačník: December 2012
www.tatrabanka.sk | Dialog: *1100 | Tatra banka a.s.
https://www.tatrabanka.sk/en/about-bank/press-releases/client-advice-what-do-event-suspicious-mail-communication/