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Increased number of suspicious e-mail communications

| 10.06.2015

Today, Tatra banka has recorded an increased number of suspicious e-mail communications designed to obtain sensitive client data. This fraudulent action is called phishing.

A fraudulent e-mail gives the impression that it was sent by Tatra banka. It contains a link to a suspicious website and under the pretext of updating online banking asks clients to enter their login details for Internet banking.

Please note that Tatra banka has never asked its clients to verify their personal details in this way. This concerns both e-mail and telephone communications. We recommend not responding to the e-mail or clicking on its attachments or links. Staff responsible for security have been actively addressing the situation.

If clients have already entered their current online banking password on a fraudulent website, we recommend they no longer use it for safety reasons. They can quickly and simply create a new password in their profile settings in Internet bankingTB. Please note that thanks to the Card and Reader (Karta a čítačkaTB) tool a one-time code is required besides the password to successfully log in to Internet bankingTB.

What is phishing?
Phishing is a fraudulent e-mail. It is sent by an unknown fraudster who attempts to elicit sensitive information from the e-mail recipient in order to log in to Internet banking (name, surname, date of birth, password, etc.). Some cases include payment card details and other information that can be misused. A fraudulent e-mail appears as if it was sent by the bank, but on closer inspection there are some suspicious signs - sender's address is not a standard address of the bank, the e-mail has grammatical errors and complicated language, it contains an unknown sender's name, etc.

An e-mail is characterized by its urgency and usually links to a website that is very similar to the bank's official website. However, after loading, the address does not contain the safety features - green lock, https, often the website has poor graphic design, seems badly loaded or contains grammatical errors, name of the fraudulent website differs from the bank's website.

What do addresses that send phishing e-mails look like?
E-mails tend to be sent from a number of e-mail addresses, sender's address looks suspicious. The domain name in the e-mail address has an unusual form, e.g.: info@id.tatrabanka.sk.

Actual example:


How can a client be protected?

Clients are fully responsible for the protection of end devices that they use to access Internet banking. We recommend that clients:

  • only work with their secured PC
  • regularly update antivirus software
  • only access secure websites
  • do not download suspicious programs
  • do not engage in spams and other chain e-mails
  • only log in to Internet banking on the bank's official website
  • do not disclose their personal details

Clients can also find further information on how to protect their data on Internet bankingTB website: https://moja.tatrabanka.sk/ in the Safety folder.


Zuzana Povodová
02/5919 1557
0903 641 846

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