Voice biometricsTB as a finalist of BAI-Finacle Global Banking Innovation Awards 2014
Tatra banka is in the final of international competition BAI-Finacle Global Banking Innovation Awards 2014 for its innovative service Voice BiometricsTB.
The BAI-Finacle Global Banking Innovation awards program, now in its fourth year, recognizes innovation in the retail banking industry that positively impacts customer experience, bank efficiency and profitability. Tatra banka was chosen as a finalist in the Channel Innovation category for its Voice BiometricsTB.
„DIALOG Live was the first contact centre between banks in Slovakia. In 15 years of its existence we continuously improve and extend our services. Last year innovatin - voice recognition - significantly simplified and fastened use of contact centre services. It is popular between clients, up to this day around 200 thousands of clients created their voice sample. We are very glad that also BAI-Finacle jury recognized this service as innovative," said Ľuboš Kováč, DIALOG Live contact centre director.
Winners will be announced at the BAI-Finacle Global Banking Innovation Awards Ceremony on November 12, 2014 at the BAI Retail Delivery Conference in Chicago, Ill., an industry-leading event attended by more than 3,000 financial services professionals including retail banking organizations around the globe and financial technology and business solutions providers to these financial institutions. To learn more about the 2014 BAI-Finacle Global Banking Innovation Awards, visit www.baiglobalinnovations.com.
About Voice BiometricsTB
Voice BiometricsTB is an innovative solution that compares voice characteristics unique to each person, and therefore provides clients with higher authentication protection and better accuracy for the bank in client identification. Client authentication using Voice BiometricsTB requires no password verification. The client is identified during a normal spontaneous conversation with call center staff. Therefore client does not need anything but his voice. Use of voice recognition shortened time for verifying client calling contact centre from 90 to 30 seconds.
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