Accessibility Statement

Information on the established requirements for the accessibility of the services provided for persons with disabilities and on the compliance of the services provided with these requirements

Tatra banka, a.s., with its registered office at Hodžovo nám. 3, 811 06 Bratislava 1, registered in the Commercial Register of the Municipal Court Bratislava III., registration number: Off. Sa, file no.: 71/B, IČO: 00 686 930, DIČ: 2020408522 (hereinafter referred to as the “Service Provider”) in accordance with the provisions of Section 6 of Act No. 351/2022 Coll. on the accessibility of products and services to persons with disabilities, as amended (hereinafter referred to as the “Act”), hereby informs the public about the established requirements for the accessibility of the financial service provided pursuant to the provisions of Section 3 letter a. l.) of the Act (hereinafter referred to as the "Service") and on the compliance of the Services provided by the Service Provider with these requirements.

A.     Information on general requirements for accessibility of the Service for persons with disabilities:

In accordance with the Act, the Service Provider is obliged to ensure that the Service is provided in such a way that

• the accessibility of the products used in the provision of the Service is ensured in accordance with the established requirements for the accessibility of products for persons with disabilities,
• information on the functioning of the Service, and if products are used in the provision of the Service, also information on the connection of the Service to these products, information on their properties relating to accessibility for persons with disabilities, and on their interoperability with assistive devices and appliances:

1. made available through more than one sensory channel,
2. provided in an intelligible manner,
3. provided in ways that the user can perceive,
4. made available, in the case of content, in text formats that can be used to create alternative assistive formats that can be presented to the user in different ways and through more than one sensory channel,
5. provided in a font of an appropriate size and type, taking into account the foreseeable conditions of use and using sufficient contrast and adjustable spacing between letters, lines and paragraphs,
6. accompanied by an alternative presentation of any non-text content,
7. provided in electronic form, if necessary for the provision of the service in a uniform and appropriate manner so that the service is perceptible, manageable, understandable and reliable,

• websites and mobile applications through which the service is provided, including related online applications and services provided via mobile devices, comply with the standards for accessibility and functionality of websites and applications, in such a way that they are perceptible, operable, understandable and reliable,
• support services (helpdesk, telephone information centres, technical support, conversion services and training services), where available, provide information on the accessibility of the service for persons with disabilities and its compatibility with assistive technologies, in accessible ways of communication.

B.     Information on additional accessibility requirements for the Service for persons with disabilities:

When providing the Service, it must:

a)     ensure the provision of identification methods, electronic signatures, security and payment services that are perceptible, manageable, understandable and reliable,

b)     ensure that the information provided is understandable, without exceeding the level of complexity B2 (intermediate) of the Common European Framework of Reference for Languages ??of the Council of Europe.

C.     Information on the compliance of the Services provided by the Service Provider with the accessibility requirements of the provided Service:

General description of the Service in accessible formats

Our Services are designed to be accessible to all users, including persons with disabilities. We provide information in various formats, such as text documents, personal or telephone conversations, audio recordings and visual materials, which are also accessible to persons with various types of disabilities.

Descriptions and explanations necessary to understand how the Service works

Our Services operate on the principle of providing information and support through various communication channels. Users can access the Service, depending on the type of Service provided, either in an online environment, by telephone or in person at the Service Provider's branches. All our materials are designed to be understandable and accessible to persons with disabilities.

Description of how the Service meets the established accessibility requirements for persons with disabilities

Our Services meet accessibility requirements by:

• providing information in accessible formats, such as using fonts of appropriate size and type, taking into account foreseeable conditions of use, and using sufficient contrast and adjustable spacing between letters, lines and paragraphs,
• published audio recordings and electronic documents are compatible with screen readers,
• ensuring the physical accessibility of our premises, including barrier-free access and suitable facilities for persons with mobility impairments,
• offering support through trained staff who are able to communicate with persons with disabilities and provide necessary assistance,

• the accessibility of products used in the provision of the Service is ensured in accordance with the established requirements for the accessibility of products for persons with disabilities, except for cases permitted by law, precisely with the aim of enabling the intended use of the Services by persons with disabilities to the greatest extent possible,

• information on the functioning of the Service, and if products are used in the provision of the Service, also information on the connection of the Service to these products, information on their properties relating to accessibility for persons with disabilities, and on their interoperability with assistive devices and appliances are made available through more than one sensory channel, are provided in an understandable manner, are provided in ways that the user can perceive,

• Information is made available, if it is content, in text formats that can be used to create alternative assistive formats that can be presented to users in different ways and through more than one sensory channel,

• The information is accompanied by an alternative presentation of any non-text content,ň

• The information is provided in electronic form if it is necessary to provide the Service in a uniform and appropriate manner so that the Service is perceptible, manageable, understandable and reliable,

• The websites and mobile applications through which the Service is provided, including related online applications and services provided via mobile devices, were in accordance with the standards for accessibility and functionality of websites and applications, in such a way that they were perceptible, operable, understandable and reliable,

• Support services (helpdesk, telephone information centers, technical support, conversion services and training services), if available, provided information about the accessibility of the service for persons with disabilities and its compatibility with assistive technologies, in accessible ways of communication.

Making Information Available

Information about the accessibility of our Services is available in written and oral form. This information is provided in a manner that is accessible to people with disabilities, including online accessible documents, telephone support, and in-person consultations.

Providing Information Throughout the Service

We ensure that all accessibility information is up-to-date and available to all users throughout the service.