Tatra banka VIAMO

Yes. You can use the Tatra banka VIAMO app on several smartphones.

In addition to the Tatra banka VIAMO app and VIAMO portal, each payment made will also be displayed on your bank statement or the list of payments in Internet Banking^TB. If you use the Tatra banka mobile app, the payment will also be displayed in the app.

You receive notification the moment someone sends you money. If you have the Tatra banka VIAMO app, you will learn about it by notification. If you don’t have Tatra banka VIAMO, you will get an SMS. The money transfer then depends on the bank from which the sender has sent the money and the bank where you have your account to receive VIAMO payments. If the sender's account for the receipt of VIAMO payments is with Tatra banka, the transfer is generally made the same day. With an interbank transfer, the time depends on interbank transfer rules, but is usually made the next day.

If you are not registered, the money will wait for you for a week (seven calendar days). This means that the transaction in VIAMO waits for you to enter the account number into which the money should be credited. After entering the account number, the transfer is made under the same rules as for registered recipients.

If you fail to collect your money (you do not enter the account number on www.viamo.sk), the transaction is not made and no money is debited from the sender’s account.

For them to receive a payment they do not need to have the VIAMO app installed. To receive money, the recipient only needs to register on www.viamo.sk, where they enter the phone number and the bank account for the receipt of payments. This account can be with any domestic bank or a branch of a foreign bank in Slovakia.

After the third incorrect PIN code entry your Tatra banka VIAMO app will be blocked. After blocking, the app must be reactivated.

When you have lost your phone, immediately remove the device on www.viamo.sk or block the service by calling DIALOG Live.

For security reasons, it is not possible to change the PIN in Tatra banka VIAMO. First, it is necessary to deactivate the app directly from Tatra banka VIAMO or by removing the device on the VIAMO portal. Then just activate the app by choosing a new PIN. With this change no transaction information is lost, so you practically return to the same state as before deactivation.

If you entered an incorrect phone number when sending a payment or the payment recipient does not have the correct bank account number provided in his or her profile, contact your bank. As part of the complaint procedure, Tatra banka will identify the recipient of the wrong payment and will resolve the situation in accordance with the Banking Act.

If you have any problems sending money, contact Tatra banka via DIALOG Live.

To make a payment you must have a sufficient balance in your bank account. Tatra banka limits the amount of a transaction made via Tatra banka VIAMO. The limitation of the amount for a time period and the number of transactions are subject to the business terms and conditions.

Tatra banka VIAMO can be deactivated from the Tatra banka VIAMO app in the menu, or it can be deactivated from the portal in BANK ACCOUNTS AND APPS section, where you need to choose the REMOVE DEVICE option. If you use the Tatra banka VIAMO app on several smartphones, from the menu on www.viamo.sk choose which device you want the app to be deactivated.

You have two options – the payment will go through after the technical outage or you can cancel the payment and make it again after service is restored.

With the Tatra banka VIAMO app you can, for example, easily charge your Easy credit, donate to a charity (Nadácia Tatra banky, Liga proti rakovine), pay for delivery and courier services (GLS, DPD), use discount portals (Zľava dňa) or other e-shops (Martinus, EXIsport).