Tatra banka VIAMO
Send money simply and quickly to a phone number via redesigned Tatra banka VIAMO app.
Payment as easy as sending an SMS
Security equal to bank transfers
Small payments up to €500 a day
Without the need to know the recipient’s or business's account number
Benefits
Give a new dimension to your payments thanks to animations. Download the current version 2.1 for Android and iOS and enter a payment for a gift, purchase, or even lunch without words, thanks to animations.
VIAMO benefits:
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sending money is as easy as sending an SMS,
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a VIAMO transaction is as secure as any other bank transfer,
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no need to know the recipient’s or business's account number and bank,
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sending small payments up to €500 a day,
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VIAMO is free with the Tatra PersonalTB service package.
VIAMO functions
1. Payment to a phone number
With the Tatra banka VIAMO app you can send money by mobile phone to anyone with a Slovak mobile number. In the application you choose the recipient, enter the amount and confirm the payment by the PIN code. The recipient receives an instant message of your payment (by notification or SMS).
- If the recipient is registered, a standard bank transfer is made and the money is automatically transferred to the recipient’s account linked to the phone number.
- If the recipient is not registered, the recipient can collect the money on www.viamo.sk/prijem and only needs an account with any bank or branch of a foreign bank in Slovakia.
2. Payments to businesses
VIAMO payments to businesses allow fast and simple payment for goods and services to businesses directly by your mobile phone – without entering their account numbers or the need to know their identification details.
Payment options to businesses
- VIAMO web payment with VIAMO QR code posted on the business’s website and containing the payment order details.
- VIAMO payment from the list in the Tatra banka VIAMO app, where you can find selected businesses.
- Payments via QR code
- Payments via merchant application
A more detailed list of businesses accepting VIAMO payments can be found on the official VIAMO website.
3. Payment reminder
The Payment reminder functionality serves as notification to your friends to pay the requested amount. Just enter the recipient, amount, and a description, if necessary.
The recipient is notified of the reminder automatically by a push notification and can respond to it in the app by making the payment or by dismissing the reminder. If the recipient does not have VIAMO, you can send the reminder as an SMS with a predefined text.
4. Other options
- An animation can be added to the payment
- In the Profile section, you can change your personal data, PIN code for the logging in, or generate a code for activation the application on the new smartphone
Limits
Payments:
- one-time transaction €500
- accumulated transactions of €500 per day and €5,000 per month
Payment reminder:
- maximum transaction €500
Activation
App activation
Create your profile on www.viamo.sk and download the Tatra banka VIAMO app.
For activation, enter the following in the app:
- phone number and password used to login to your profile,
- activation code which you receive after logging in VIAMO portal or in activated Tatra banka VIAMO application, in Profile.
Availability/activation conditions
- the app is available for devices with the operating systems iOS version 9.0 and higher, Android version 4.0 and higher
- you also need the holder’s authorization to a current account with the Tatra PersonalTB service package
Frequently asked questions
Yes. You can use the Tatra banka VIAMO app on several smartphones.
In addition to the Tatra banka VIAMO app and VIAMO portal, each payment made will also be displayed on your bank statement or the list of payments in Internet BankingTB. If you use the Tatra banka mobile app, the payment will also be displayed in the app.
You receive notification the moment someone sends you money. If you have the Tatra banka VIAMO app, you will learn about it by notification. If you don’t have Tatra banka VIAMO, you will get an SMS. The money transfer then depends on the bank from which the sender has sent the money and the bank where you have your account to receive VIAMO payments. If the sender's account for the receipt of VIAMO payments is with Tatra banka, the transfer is generally made the same day. With an interbank transfer, the time depends on interbank transfer rules, but is usually made the next day.
If you are not registered, the money will wait for you for a week (seven calendar days). This means that the transaction in VIAMO waits for you to enter the account number into which the money should be credited. After entering the account number, the transfer is made under the same rules as for registered recipients.
If you fail to collect your money (you do not enter the account number on www.viamo.sk), the transaction is not made and no money is debited from the sender’s account.
For them to receive a payment they do not need to have the VIAMO app installed. To receive money, the recipient only needs to register on www.viamo.sk, where they enter the phone number and the bank account for the receipt of payments. This account can be with any domestic bank or a branch of a foreign bank in Slovakia.
After the third incorrect PIN code entry your Tatra banka VIAMO app will be blocked. After blocking, the app must be reactivated.
When you have lost your phone, immediately remove the device on www.viamo.sk or block the service by calling DIALOG Live.
For security reasons, it is not possible to change the PIN in Tatra banka VIAMO. First, it is necessary to deactivate the app directly from Tatra banka VIAMO or by removing the device on the VIAMO portal. Then just activate the app by choosing a new PIN. With this change no transaction information is lost, so you practically return to the same state as before deactivation.
If you entered an incorrect phone number when sending a payment or the payment recipient does not have the correct bank account number provided in his or her profile, contact your bank. As part of the complaint procedure, Tatra banka will identify the recipient of the wrong payment and will resolve the situation in accordance with the Banking Act.
If you have any problems sending money, contact Tatra banka via DIALOG Live.
To make a payment you must have a sufficient balance in your bank account. Tatra banka limits the amount of a transaction made via Tatra banka VIAMO. The limitation of the amount for a time period and the number of transactions are subject to the business terms and conditions.
Tatra banka VIAMO can be deactivated from the Tatra banka VIAMO app in the menu, or it can be deactivated from the portal in BANK ACCOUNTS AND APPS section, where you need to choose the REMOVE DEVICE option. If you use the Tatra banka VIAMO app on several smartphones, from the menu on www.viamo.sk choose which device you want the app to be deactivated.
You have two options – the payment will go through after the technical outage or you can cancel the payment and make it again after service is restored.
With the Tatra banka VIAMO app you can, for example, easily charge your Easy credit, donate to a charity (Nadácia Tatra banky, Liga proti rakovine), pay for delivery and courier services (GLS, DPD), use discount portals (Zľava dňa) or other e-shops (Martinus, EXIsport).
Download the app and start to use its benefits today:
https://www.tatrabanka.sk/en/personal/account-payments/mobile-applications/tatra-banka-viamo/