Protect your funds

Phishing

Phishing is a form of attack in which an attacker impersonates a trustworthy person in order to obtain sensitive data. Most often, it takes the form of a fraudulent e-mail or SMS message containing a link to a fraudulent website.

If you receive a suspicious e-mail or SMS message, please forward them to the address: [email protected].

A fraudulent e-mail looks as if it was sent by Tatra banka but it can contain certain suspicious elements.

The website looks like the original Tatra banka website, therefore:

we recommend not to click on the Internet banking^TB website via Google or another type of search engine, or never click on the Internet banking^TB links from the received e-mail or other form of sent communication.

Log in to Internet banking^TB exclusively:

• directly by typing the URL https://moja.tatrabanka.sk into the address bar of the browser
• by redirecting from the Tatra banka website www.tatrabanka.sk
• or save the URL https://moja.tatrabanka.sk as one of your favorite sites/bookmarks.

The fraudulent site is often located on a domain that is very similar to the original domain. Examples of fraudulent domains:
https://moja-tatrabanlka.online/
https://moya-tatrabankling.online/
https://moja-tatrabanklng.online/
https://moja-tatrabankia.digital/

Warning!

Always check the address bar of the browser, where only the address moja.tatrabanka.sk must be written and the closed lock displayed as a security symbol.

How to proceed in case of phishing threat

We recommend increased caution to clients. Under no circumstances respond to fraudulent e-mails and other types of messages, click on links in the text, or open e-mail attachments.

In case you have already filled in the data in a fraudulent e-mail we recommend you to immediately contact the bank by means of DIALOG Live *1100.

What is skimming?

Skimming of payment cards is a type of fraud which the offenders attempt to get data from a payment card and a PIN code. Afterwards they create a card duplicate and use it mostly for ATM cash withdrawals abroad.

Offenders usually obtain payment card data by installing special devices especially on ATMs.

Tatra banka recommendations

Technologies

When introducing modern technologies we do our best to keep your money protected. To increase the security of access to money via payment cards, we have introduced several measures applying to login to cards, ATMs or Internet banking^TB.

• Chip & PIN Technology
  Chip & PIN represents a safer form of payment and was developed to protect card holders as well as participants in the payment chain. The basic difference is in the so-called smart chip, which provides a more advanced form of preserving information than the magnetic stripe.
• Transaction Monitoring
  We are constantly monitoring your card transactions, protecting you at the same time. You might get a phone call from a bank specialist who will verify some of your card payments in order to protect your money.
• Safer ATMs
  Thanks to our mechanical barriers, the Tatra banka ATMs are safer. The innovations include controlled movement of the card during inserting and ejecting, preventing the reading of the payment card magnetic stripe data by any unauthorized device.
  
  Cardholders can check transactions made with their payment cards continuously via:
  • Internet banking^TB - an overview of the transactions and current balance on the account
  • B-mail - on every transaction via text message to your mobile phone or e-mail to your mailbox
  • Contact centre DIALOG Live – 24-hour information and proactive service
• Application Tatra banka and Internet banking^TB
  They provide an immediate overview of the current balance and movements on the account and payment cards.
• Push notifications and b-mail messages
  Information about each completed transaction in the form of a push notification or SMS message to your mobile phone or e-mail to your inbox.
• Contact center DIALOG Live
  24-hour informational and proactive service for solving any problems related to suspicious activities or reports related to the banking access, products or services you use.