3D Secure

If you pay on the internet at the merchant supporting this service, you will be asked to enter a 3D Secure code. The code will be sent to you via text message to your mobile phone. 3D Secure code is unique at each payment and has a limited validity.

After verifying that the 3D Secure code is correct, Tatra banka will confirm to the merchant that you are entitled to make the payment and you may pay for your purchase. It cannot happen that the goods will be paid with your payment card by an unauthorized person.

The request to verify the payment with a 3D Secure code will occur only in case the merchant supports 3D Secure protocol. After entering the card details (card number, card validity and a three-digit security code) you will be asked to enter 3D Secure code, which we will send to you via text message. If the merchant does not support 3D Secure protocol, the payment will be made without the need to enter a one-time SMS code.

If you pay with a one-time card number generated in MobilePay^TB, you will not need to confirm the 3D Secure Code. Since a one-off card number is the safest tool to pay online.

At first, find out if the merchant's website contains acceptance logos:

If not, the purchase is not necessary to be verified by 3D Scure code. The payment will be made by entering card details (card number, card validity and a three-digit security code).

Then, on the confirmation screen check the phone number to which the text message has been sent.

If the phone number is correct, please take into account that the text message takes couple of seconds to deliver. If you have been waiting for the text message for more than 5 minutes, in the confirmation window click on the option “Cancel” and  in the e-shop request to pay once again.

If you don't receive the text message with the code even after that, contact  DIALOG Live or pay with one-time card number generated by the MobilePay^TB application.

The phone number is possible to change through the following:

• Tatra banka mobile application, in Settings and Profile
• Internet banking^TB, in Settings and My Profile
• DIALOG Live contact service number:
  *1100 or *TABA
  from land line call the number: 0800 00 1100
  from abroad use the number: +421 2/5919 1000
• or at any bank's branch.

Contact phone number can be set through any of the following options:

• in Tatra banka mobile application, in Settings and Profile
• in Internet banking^TB, in Settings and My Profile
• contact DIALOG Live service:
  *1100 or *TABA
  from land line call the number: 0800 00 1100
  from abroad use the number: +421 2/5919 1000
• or visit any branch of the bank.

Verification of the internet purchase through 3D Secure code applies to all cards automatically and it is not necessary to request its activation separately.

Immediately ask for blocking of the card via DIALOG Live contact service number:

*1100 or *TABA

from land line call the number: 0800 00 1100

from abroad use the number: +421 2/5919 1000

Or block your card through Tatra banka mobile application or MobilePay^TB.

With MobilePay^TB, you can pay even more securely on the internet, thanks to the one-time card number you can easily generate in your app. A one-time card number is only applicable to one payment, i.e. it can not be used repeatedly.

How can I generate one-time card number?

1. Check, if your mobile phone has active internet access.
2. From the list of your cards choose the one you want to pay with.
3. Click on “Internet payment”.
4. After PIN verification the application displays one-time card details that will be used to pay at the merchant.

Tip for you: If you shop directly from the phone, card details can be easily copied. If you shop from another device, copy the card details into a merchant's form. Card details are also available in the form of notification in the top bar of your phone.

Check your card settings in Internet banking^TB, in mobile application Tatra banka, in MobilePay^TB or contact call centre DIALOG Live to verify.