Coronavirus: client recommendations Coronavirus: client recommendations
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Coronavirus: client recommendations

Tatra banka Autor: Tatra banka | 19.06.2020 | 4 min reading

Coronavirus: client recommendations

We are not indifferent to the current situation. We have prepared tips that can help reduce coronavirus spread. Please pay attention to them:

*we are continuously updating this information. Last updated: Monday 26/04/2021, 11:15


Due to new COVID measures, we are adjusting the opening hours of Tatra banka branches

  • Branches in shopping centers are open from Monday to Sunday.
    - open during their standard opening hours,
    - close at 19.00 at the latest and branches which end earlier close at their standard opening hours.
  • Branches outside shopping centers remain open to you at standard times as before.

The private banking premises on Gorkého street 7/B in Bratislava are open Monday - Friday from 8:00 to 16:00.

List of all branches

  • Only clients with covered upper respiratory tract (e.g. with face mask, scarf, shawl, etc.) will be allowed to enter the branch.

Tatra banka ATMs:

  • We have strengthened the subsidizing and cleaning of ATMs. Publicly available ATMs (except those located in shopping malls) are available 24/7.
  • You can use the ATM not only for cash withdrawal, but also for depositing cash to your account. You can also enter a variable symbol and note at your ATM.
  • You can also increase your daily cash limit on the card just before the ATM withdrawals, via mobile application Tatra banka under "More - Cards - Setting Card". After withdrawing from an ATM, you can lower your daily cash limit back.
  • You can also reduce your physical contact with an ATM by withdrawing from your ATM with your mobile phone. Again, you can use the Tatra banka application - just click on the “Withdraw from ATM” icon on the login screen in the bottom left.
  • After using the ATM, observe hygiene measures - alcohol-based antibacterial gel, hand washing.

Use digital channels to communicate with the bank

  • Perform common banking operations via Internet bankingTB or simply via the Tatra banka or MobilePayTB mobile application.
  • Do you need advice on banking products or services? Call DIALOG Live at *1100 or your personal banker.
  • For general information, our Chatbot AdamTB will be happy to answer your questions. You can find it on the Tatra banka website at the bottom right or in the Tatra banka application under this icon: 
  • You can get a consumer loan or credit card simply from the comfort of your home by calling the DIALOG Live customer center at *1100.

Sort out everything you need from the comfort of your home

See an overview of banking services you can handle online wherever you are.

TIP: Do you need to update your ID card data? You do not have to go to the branch, you just need the mobile application Tatra banka.

Exchange cash for contactless payments by mobile or watch.

  • Avoid contact with banknotes as well as ATMs. Pay contactlessly, whether by card, mobile phone via Google Pay and Apple Pay or Apple Watch. Take advantage of the fully increased limit for contactless payments, without the need to enter a PIN code, in the amount of 50 EUR.
  • Deal with your friends simply by phone with the VIAMO app or by requesting payment via payme or PAY by square, which you will find in the menu of the Tatra banka mobile application.
  • Need to deposit money into your account? Use our ATM network with the possibility of depositing cash, deposit money through them. You can also enter a variable symbol and note at the ATM.
  • In case of contact with cash, terminal, ATM, follow hygienic recommendations - washing hands, use of antibacterial alcohol-based gel. We also recommend cleaning the mobile phone with an ethanol-based product (60 % or more).

Postponement of loan product repayments

Act no. 67/2020 Coll. on the postponement of installments due to mitigating the negative consequences of a pandemic is valid from 09/04/2020.
Read all important information on the deferred payment webpage.

Investing and saving

Manage your new and existing Mutual fundsTB from the comfort of your home via Internet bankingTB or by telephone through the DIALOG Live Customer Center at *1100.

  • In the turbulent movements in the financial markets we are currently witnessing, patience is important and withdrawing invested funds is not recommended simply because we see a continuous decline in their value.
  • You still own the same number of shares/fund units, only because of the current nervousness about coronavirus, financial markets are temporarily pricing them at lower values. When the situation calms the markets will grow again. Moreover, the current situation is an opportunity for investment.
  • You can manage your new and existing investments in Mutual fundsTB from the comfort of your home via Internet bankingTB or by phone via the DIALOG Live customer center at *1100.
  • You can easily set up Investment savingsTB via the Tatra banka mobile application. Thanks to Investment savingsTB, you can handle even unexpected situations.  Amount saved can serve at a time when bad times arrive and allows you to implement your plans.

Watch out for PHISHING

The atmosphere of fear induced by coronavirus reduces the attention to recognize harmful content. Many attackers use the current situation to their advantage - through the spread of suspicious offers, alarm messages, in which they want to lure sensitive information from you. 

  • Be especially cautious if you receive an email or SMS asking you to submit a coronavirus donation (collection, charity, surveys, etc), and at the same time asking for payment, credit card, or sensitive information such as name and password for internet banking. Check what organization it is.
  • Do not open email messages, attachments, or websites that you suspect
  • For suspicious phone calls, do not enter your sensitive information or internal bank information to the person calling
  • Learn how to detect phishing

We would like to warn you about fraudulent websites and e-shops

  • The tense situation around Covid-19 is also exploited by fake e-shops selling masks or disinfectants.
  • "After placing an order and its subsequent payment, the goods are not delivered to the consumer," the Slovak Trade Inspection also warns of the situation.

We recommend following the rule:
If I do not know the merchant or e-shop, I do not buy from him

  • In particular, take special care with special discounts, limited goods and time limits.
  • Read off-site reviews for that online store. Are they only positive or negative? Is there enough to create an image of the e-shop's credibility?
  • Do not enter your card data into unknown and unverified e-shops on the Internet.

Consult your health with professionals

Receive our help in slowing down the spread of the COVID-19 pandemic and managing its consequences. We have made the My Doctor service uniquely accessible to all our clients.

Thanks to My Doctor, you are available as a Tatra banka client free of charge:

  • Online consultation on coronavirus.
  • Telephone consultation with medical staff.
  • Individual therapy with a psychologist or coach to cope with the stress and fears caused by the current situation.
  • Order for a diagnostic test of the COVID-19 disease (PCR method) with a discount of 11 %.

Learn more at My Doctor.

List of frequently asked questions:

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