Help Ukraine Help Ukraine

Tatra banka brings a package of measures to help Ukrainian citizens

The current situation in our neighbor's territory has hit us hard. We are adjusting the banking services and their conditions so that we can help the citizens of Ukraine as much as possible. We want to make it easier for them to come to our country and thus at least partially alleviate their difficult situation.

We help in the following areas:

Simplified banking services for Ukrainian citizens:

  • we have set up an accelerated and simplified account opening process (Ukrainian citizens can open an account in any Tatra banka branch, to open an account you only need to submit a certificate of tolerated stay and a document containing photo, name, surname, date of birth, permanent residence and state information jurisdiction)
  • we provide free maintenance of existing and new current accounts,
  • withdrawals from our ATM network are free of charge,
  • we have cancelled fees for all foreign transfers to Ukraine - this applies to all our clients and all transfers from accounts held with us,
  • our services are fully available to Ukrainian citizens, which provides them with access to funds, ie card payments and withdrawals from ATMs, which also operate in full for clients with accounts held in Ukrainian banks in local currency.

Exchange of hryvnia for euros

The exchange of hryvnias has been suspended since July 25
The National Bank of Ukraine has announced that starting July 25, 2022, it will cancel the permission granted to Ukrainian commercial banks to purchase hryvnias in cash from foreign financial institutions.
Tatra banka provided the exchange of hryvnias for euros through Raiffeisen bank Ukraine, and therefore, based on this decision, it must suspend the exchange of hryvnias at all its exchange points from July 25, 2022.
Citizens of Ukraine can continue to make card payments in Slovakia within the limits set by the National Bank of Ukraine. The text of the decision of the National Bank of Ukraine is available on its website.

Health care

Our partner has prepared medical support for Ukrainian citizens.

He also launched the Health for Ukraine hotline at +421 2 21025075 with Ukrainian-speaking operators. It also provides interpretation in medical consultations with specialists and cooperation with clinics that offer prescription drugs and free professional examinations.

The website, which is also available in Ukrainian, contains information on where and how Ukrainian citizens can obtain health care in Slovakia - the insured's card, access to doctors, medicines, etc. Psychological help in the Ukrainian language is also being prepared.

Humanitarian aid

We have set aside around 100 000 EUR for humanitarian aid. We are currently trying to ease the situation for our Ukrainian neighbors as much as possible - we offer accommodation, transport, food and anything that is currently needed for people who are fleeing to safety.

We are thus joining a huge wave of solidarity and belonging to all Ukrainians. We believe that we will make it as easy as possible for them to come to our country.

Our colleagues from Tatra banka and Raiffeisen banka provided assistance directly at the borders not only to colleagues from Ukrainian Raiffeisen banka, but to all Ukrainian citizens who needed it - more than 200 employees of the bank actively signed up and still do not hesitate to provide their energy and time for help.

In case of any information do not hesitate to contact us:

Call *1100

If you call from a land line, dial: 0800 00 1100

If you call from abroad, dial: +421 2/5919 1000

E-mail address:

Online chatbot Adam available nonstop

Branches and ATMs


Frequently asked questions

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