Help Ukraine Help Ukraine

Tatra banka brings a package of measures to help Ukrainian citizens

The current situation in our neighbor's territory has hit us hard. We are adjusting the banking services and their conditions so that we can help the citizens of Ukraine as much as possible. We want to make it easier for them to come to our country and thus at least partially alleviate their difficult situation.

We help in the following areas:

Simplified banking services for Ukrainian citizens:

  • we have set up an accelerated and simplified account opening process (Ukrainian citizens can open an account in any Tatra banka branch, to open an account you only need to submit a certificate of tolerated stay and a document containing photo, name, surname, date of birth, permanent residence and state information jurisdiction)
  • we provide free maintenance of existing and new current accounts,
  • withdrawals from our ATM network are free of charge,
  • we have cancelled fees for all foreign transfers to Ukraine - this applies to all our clients and all transfers from accounts held with us,
  • 4 ATMs were installed in the border area,
  • we are strengthening our branches in border areas with Ukrainian-speaking staff who will help clients with ATM service and basic services,
  • our services are fully available to Ukrainian citizens, which provides them with access to funds, ie card payments and withdrawals from ATMs, which also operate in full for clients with accounts held in Ukrainian banks in local currency.
  • The DIALOG Live Contact Center is also available in Ukrainian. If a client who communicates only in Ukrainian calls us on the line, our operator will also include an interpreter in the call. Ukrainian citizens will thus easily have access to full-fledged information on banking products and services.

Exchange of hryvnia for euros

We are very pleased that Ukrainian citizens have the opportunity to exchange hryvnia for euros at selected exchange points.

  • we buy banknotes 20, 50, 100, 200, 500 and 1 000 UAH
  • we accept a valid Ukrainian international passport

Selected exchange points:

All exchange points operate on weekdays from 9:00 to 15:00. 

We will be happy to provide you with any information on the DIALOG Live line *1100 in the Ukrainian language.

The current valid exchange rate from . 04. 2022 at 09:00 for the Ukrainian hryvnia is: , UAH for 1 EUR for currency purchase.

Health care

Our partner has prepared medical support for Ukrainian citizens.

He also launched the Health for Ukraine hotline at +421 2 21025075 with Ukrainian-speaking operators. It also provides interpretation in medical consultations with specialists and cooperation with clinics that offer prescription drugs and free professional examinations.

The website, which is also available in Ukrainian, contains information on where and how Ukrainian citizens can obtain health care in Slovakia - the insured's card, access to doctors, medicines, etc. Psychological help in the Ukrainian language is also being prepared.

Humanitarian aid

We have set aside around 100 000 EUR for humanitarian aid. We are currently trying to ease the situation for our Ukrainian neighbors as much as possible - we offer accommodation, transport, food and anything that is currently needed for people who are fleeing to safety.

We are thus joining a huge wave of solidarity and belonging to all Ukrainians. We believe that we will make it as easy as possible for them to come to our country.

Our colleagues from Tatra banka and Raiffeisen banka provided assistance directly at the borders not only to colleagues from Ukrainian Raiffeisen banka, but to all Ukrainian citizens who needed it - more than 200 employees of the bank actively signed up and still do not hesitate to provide their energy and time for help.

In case of any information do not hesitate to contact us:

Call *1100

If you call from a land line, dial: 0800 00 1100

If you call from abroad, dial: +421 2/5919 1000

E-mail address:

Online chatbot Adam available nonstop

Branches and ATMs


Frequently asked questions

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