Chatbot AdamTB


    We shift the boundaries of communication. Ask us. Anytime.

    So far, our operators have been happy to answer your questions through DIALOG Live or Tatra Chat.
    Now they are joined by AdamTB, the first virtual banker in Slovakia. His mission is to provide you with the information you need, as well as to help you meet your requirements via Online chat.

    AdamTB communicates in Slovak language and is currently able to answer general questions about banking products and services, offering information available on our website. Recently he also learned to show you a map with the nearest or selected branch office/ATM, and also to provide exchange rate list along with a currency calculator.  In case that virtual banker can’t answer your question, he will link you to the operator who will be happy to help you with your request.

    The virtual banker is quick, responds instantly to messages and can also communicate with multiple people at once. His answers are brief, he can direct you to a specific sub-page of our website where you can find all the information you need.

    And how can AdamTB understand what you ask and send you the right answer? He uses the principles of Machine learning, a part of computer science using mathematical-statistical methods to identify structures and learn models from data. One area of Machine learning is the processing and understanding of natural language. AdamTB is essentially a form of artificial intelligence that seeks to understand a client's question and, based on a predefined decision logic, provide him with a relevant answer.

    The advantage of a virtual banker is that you can write to him at any time, he is always ready to answer via Online chat. Constant availability, readiness and never-ending process of learning clearly  make AdamTB the innovation that change your world.


    Meet Adam. What is he like?

    Our virtual banker is decent, helpful and has a healthy dose of confidence. He communicates comprehensibly, quickly, offers clear options. Since he knows his limits, he doesn't prolong the conversation unnecessarily. AdamTB responds in a way that everyone understands, he does not use complex bank terms. The essential feature of the new virtual banker is decisiveness - if he knows the answer he will provide it, if not, he will immediately resolve the situation by linking you to the operator.

    He has all his knowledge from his more experienced, human colleagues who are constantly continuing in his “education.” However, he is also gaining new knowledge through questions, so each of you, Tatra banka's clients, can contribute to his daily improvement and deepening of his knowledge.

    AdamTB likes to communicate about Tatra banka's products and services the most, but since he is friendly, he answers more personal questions sometimes. However, he will be happy if the topic always returns to his mission - to inform and help Tatra banka’s clients.

    The first virtual banking assistant was designed by Martin Pyšný. Read our interview (in Slovak) about how Adam was born.

    AdamTB has the same values as Tatra banka:

    • he is exact, because he wants to respond as good as possible and he never stops learning,
    • he is creative, offering more answers and information every day,
    • he is affiliate, has respect for clients and likes to chat with them,
    • he is courageous, ready to move forward and communicate with everyone who needs him.

    Frequently asked questions

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