Chatbot AdamTB

    ChatBotTB

    We shift the boundaries of communication. Ask us. Anytime.

    So far, our operators have been happy to answer your questions through DIALOG Live or Tatra Chat.
    Now they are joined by AdamTB, the first virtual banker in Slovakia.

    Its mission is to provide you with information about products and also to help you solve your requests through chat on the web and in the Tatra banka application. AdamTB communicates in Slovak language and is currently able to answer general questions about banking products and services, offering information available on our website. He also recently learned to display a map for you with the nearest or selected branch/ATM, and also to provide the exchange rate along with a currency calculator. The uninterrupted availability, readiness, and never-ending process of learning Adam are clearly among the innovations that change your world.

    The advantage of a virtual banker is that you can write to him at any time, always ready to answer.

    AdamTB

    • reacts immediately,
    • communicates in the Slovak language and with several people at the same time,
    • can currently answer general questions about banking products and services,
    • offers information available on our website,
    • if he does not know the answer to the question, he will connect you to an operator who will be happy to assist you with your request.

    How can AdamTB understand what you ask and send you the right answer?

    He uses the principles of Machine learning, a part of computer science that uses mathematical-statistical methods to identify structures and learn models from data. One area of Machine Learning is the processing and understanding of the written expression of natural language. AdamTB is a form of artificial intelligence that seeks to understand your question and provides you with a relevant answer based on predefined decision logic.

    AdamTB

    Meet Adam. What is he like?

    Our virtual banker is decent, helpful and has a healthy dose of self-confidence. It communicates comprehensibly, quickly, offers clear possibilities. An essential feature of AdamTB is decisiveness - if she knows, the answer to your question, if not, will resolve the situation immediately by linking to a person.

    AdamTB responds in a way that everyone understands, not using complex banking terms.

    He has all his knowledge from his more experienced, human colleagues, who are constantly continuing his “education”. But it also gains new knowledge through your questions. Therefore, each of you can contribute to his daily improvement and deepening of his knowledge.

    AdamTB is friendly and sometimes answers more personal questions. However, he will be glad if the topic always returns to its mission - to inform and help Tatra banka clients.

    The first virtual banking assistant was designed by Martin Pyšný. Read our interview (in Slovak) about how Adam was born.

    AdamTB has the same values as Tatra banka:

    • he is exact, because he wants to respond as good as possible and he never stops learning,
    • he is creative, offering more answers and information every day,
    • he is affiliate, has respect for clients and likes to chat with them,
    • he is courageous, ready to move forward and communicate with everyone who needs him.

    Frequently asked questions

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    www.tatrabanka.sk | Dialog: *1100 | Tatra banka a.s.
    https://www.tatrabanka.sk/en/chatbot/