We shift the boundaries of communication. Ask us. Anytime.
So far, our operators have been happy to answer your questions through DIALOG Live or Tatra Chat.
Now they are joined by AdamTB, the first virtual banker in Slovakia. His mission is to provide you with the information you need, as well as to help you meet your requirements via Online chat.
AdamTB communicates in Slovak language and is currently able to answer general questions about banking products and services, offering information available on our website. Recently he also learned to show you a map with the nearest or selected branch office/ATM, and also to provide exchange rate list along with a currency calculator. In case that virtual banker can’t answer your question, he will link you to the operator who will be happy to help you with your request.
The virtual banker is quick, responds instantly to messages and can also communicate with multiple people at once. His answers are brief, he can direct you to a specific sub-page of our website where you can find all the information you need.
And how can AdamTB understand what you ask and send you the right answer? He uses the principles of Machine learning, a part of computer science using mathematical-statistical methods to identify structures and learn models from data. One area of Machine learning is the processing and understanding of natural language. AdamTB is essentially a form of artificial intelligence that seeks to understand a client's question and, based on a predefined decision logic, provide him with a relevant answer.
The advantage of a virtual banker is that you can write to him at any time, he is always ready to answer via Online chat. Constant availability, readiness and never-ending process of learning clearly make AdamTB the innovation that change your world.