Chatbot Adam Chatbot Adam

Chatbot AdamTB

We shift the boundaries of communication. Write to Adam – he will give you advice or help with the service. Anytime.

You don't have to call us or go to the branch. Our virtual banker Adam will reliably and securely help you with the desired banking operations and answer questions about our products.

Adam is ready to answer in the Tatra banka application, on our website and on the login screen of your Internet bankingTB.

This is what Adam can do on our website:

If you write to him via our website, he will be happy to answer questions about our products, show you a map with the nearest or specific branch and ATM/deposit machine, as well as an exchange rate list together with a currency calculator.

Also, he can block your card on the Internet bankingTB login screen if necessary.

Moreover, in the Tatra banka application, he can handle:

Once verified, he can activate and block your payment card or change your payment limits and allowed continents. He will also help unblock a temporarily blocked card, display your card's PIN code, and assist to update your new ID in our systems.

You can use him to set up credit card notifications or view and edit the delivery address of a new payment card. He can also update your phone number, manage your credit card automatic installment and help you open Investment savings. 

He will also assist you with setting up notifications, standing orders or optional overdrafts, arrange a meeting at our branch or give you a helping hand with forgotten password.

Recently, he learned to enter a SEPA payment order, generate one-time card number for online payments, facilitate withdrawals from ATMs by mobile phone, open a new account for you and create a new account savings.

The advantage of a virtual banker is that you can write to him at any time, he is always ready to answer you. Adam's constant availability, readiness, and never-ending learning process clearly make him the innovation that change your world.

How can AdamTB understand what you ask and send you the right answer?

He uses the principles of Machine learning, a part of computer science that uses mathematical-statistical methods to identify structures and learn models from data. One area of Machine Learning is the processing and understanding of the written expression of natural language. AdamTB is a form of artificial intelligence that seeks to understand your question and provides you with a relevant answer based on predefined decision logic.

AdamTB

  • is present in the Tatra banka application, on our web and in Internet bankingTB,
  • responds immediately,
  • communicates in Slovak language and with several people at once,
  • if he does not know the answer to your question, he will redirect you to colleagues who will gladly help you,
  • can answer general questions about bank products and services,
  • can also display the nearest or selected branch and ATM/deposit machine as well as the exchange rate list,
  • can block your card on the Internet bankingTB login screen,

moreover in Tatra banka mobile application:

  • can activate, block and unblock the payment card, change card limit settings,
  • helps with updating the new ID card, telephone number, view and edit the delivery address of the new card,
  • helps you manage your automatic credit card installment,
  • you can set up an Investment savingsTB with him into Mutual fundsTB,
  • displays the PIN code of the payment card, helps to set up notifications of the credit card,
  • helps set up notifications, standing orders and optional overdrafts,
  • arranges a meeting in our branch, gives a helping hand with forgotten password,
  • assists with entering SEPA payment order, generating a one-time card number when making online payment, helps withdrawing from an ATM by mobile phone,
  • can also handle online account opening or account savings opening.

The first virtual banking assistant was designed by Martin Pyšný. Read our interview (in Slovak) about how Adam was born.

How can AdamTB understand what you ask and send you the right answer?

He uses the principles of Machine learning, a part of computer science that uses mathematical-statistical methods to identify structures and learn models from data. One area of Machine Learning is the processing and understanding of the written expression of natural language. AdamTB is a form of artificial intelligence that seeks to understand your question and provides you with a relevant answer based on predefined decision logic.

Frequently asked questions

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www.tatrabanka.sk | Dialog: *1100 | Tatra banka a.s.
https://www.tatrabanka.sk/en/chatbot/