Complaints and comments
The handling of possible investor complaints for Tatra Asset Management is provided by Tatra banka, a.s.
You can submit a complaint to Tatra banka in writing, by postal delivery (to the address Tatra banka, as, Hodžovo nám. 3, PO Box 42, 850 05 Bratislava 55), orally during the entire operating period at any branch of the bank, by telephone via the activated DIALOG Live service or via mobile application, if such an option is available. The complaint must include the complainant's identification details (including his / her contact details) as well as an appropriate description of the fact for which you are complaining.
You will be informed in writing of the outcome of the complaint investigation no later than 30 days from the date of receipt of the complaint. Tatra banka keeps records of received investor complaints in electronic form. If it is not possible to process the complaint within the specified period, you will be informed in writing.
Requests, proposals, instructions, orders, complaints, grievances or other documentation, respectively. acts relating to the investor's account, the register of liens or the register of security transfers designated and delivered to the management company Tatra Asset Management shall be deemed to have been determined and delivered to Tatra banka.
The mutual rights and obligations of Tatra banka and the client in resolving complaints are adequately regulated by the Tatra banka Complaints Procedure.
Do you have an idea for improvement regarding Tatra Asset Management?
Leave us your feedback, we appreciate it. For other comments not related to TAM, please contact DIALOG Live.